Articles

 Do you cap or throttle the bandwidth on my server?

No. Each server is given a generous amount of bandwidth per month included in the plan, and can...

 Do you have any monitoring systems in place to watch for DoS/DDoS, repetitive scans, etc, on your network?

Absolutely. We do monitor the network proactively to prevent any such attacks whenever possible....

 Do you prorate if I cancel before my billing date?

No. Billing is done on a monthly cycle.

 Do you support SPF records?

Yes, SPF records are supported on our servers through the hosting control panel. If you are...

 Does GuardianHost have name servers for its customer's use?

Yes. In addition, there is no cost to use our nameservers.

 How are security patches handled?

Every server will have all the known security patches and safe OS patches applied before you gain...

 How do I cancel my server?

Please submit a ticket and specify "cancellation" and the server in the subject....

 How does GuardianHost detect intruders (hackers)?

We utilize various forms of Network IDS and monitoring but the security of your server is the...

 How long does an OS reload take?

Our guarantee is 24 - 48 hours but we average between 2-8 hours.

 If I have a server at GuardianHost and want to migrate to a new one, do I have to pay for both at the same time?

You can place the order for your new server at least 10 days before your current server...

 Is GuardianHost going to perform the backups for my server?

No. Performing regular backups is the responsibility of our customers and is highly recommended.

 Is there an overage rate if I exceed my allotted bandwidth?

$.35 / GB

 May I get more IP's from GuardianHost?

Yes. Submit a support ticket and select "Additional IP request" from the categories....

 May I run my own name servers?

Yes. While we highly recommend using our name servers, if you have a specific need, we do not...

 What are the advantages of having a control panel?

Control panels were designed to make the lives of both the server administrator and the...

 What is the typical turnaround time for ticket requests?

We have a 24-hour guarantee for replies submitted via the ticketing system but it is typically a...

 What TCP/UDP/ICMP traffic do you filter?

We filter a small number of ports in order to properly enforce our Acceptable Usage Policy and to...

 When do I have to cancel my server if I do not wish to be billed again?

We need at least 72 hours notice in the form of a cancellation ticket submitted from your...

 Will GuardianHost install SSL (Secure Socket Layer) certificates on my server?

If you provide the SSL certificate, we are happy to install it for you via a paid support ticket.