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Do you cap or throttle the bandwidth on my server?
No. Each server is given a generous amount of bandwidth per month included in the plan, and can...
Views: 451
Do you have any monitoring systems in place to watch for DoS/DDoS, repetitive scans, etc, on your network?
Absolutely. We do monitor the network proactively to prevent any such attacks whenever possible....
Views: 371
Do you prorate if I cancel before my billing date?
No. Billing is done on a monthly cycle.
Views: 385
Do you support SPF records?
Yes, SPF records are supported on our servers through the hosting control panel. If you are...
Views: 364
Does GuardianHost have name servers for its customer's use?
Yes. In addition, there is no cost to use our nameservers.
Views: 361
How are security patches handled?
Every server will have all the known security patches and safe OS patches applied before you gain...
Views: 672
How do I cancel my server?
Please submit a ticket and specify "cancellation" and the server in the subject....
Views: 423
How does GuardianHost detect intruders (hackers)?
We utilize various forms of Network IDS and monitoring but the security of your server is the...
Views: 404
How long does an OS reload take?
Our guarantee is 24 - 48 hours but we average between 2-8 hours.
Views: 417
Is GuardianHost going to perform the backups for my server?
No. Performing regular backups is the responsibility of our customers and is highly recommended.
Views: 365
May I get more IP's from GuardianHost?
Yes. Submit a support ticket and select "Additional IP request" from the categories....
Views: 475
May I run my own name servers?
Yes. While we highly recommend using our name servers, if you have a specific need, we do not...
Views: 385
What are the advantages of having a control panel?
Control panels were designed to make the lives of both the server administrator and the...
Views: 362
What is the typical turnaround time for ticket requests?
We have a 24-hour guarantee for replies submitted via the ticketing system but it is typically a...
Views: 357
What TCP/UDP/ICMP traffic do you filter?
We filter a small number of ports in order to properly enforce our Acceptable Usage Policy and to...
Views: 362
When do I have to cancel my server if I do not wish to be billed again?
We need at least 72 hours notice in the form of a cancellation ticket submitted from your...
Views: 343
Will GuardianHost install SSL (Secure Socket Layer) certificates on my server?
If you provide the SSL certificate, we are happy to install it for you via a paid support ticket.
Views: 371
