How long does an OS reload take?

Our guarantee is 24 - 48 hours but we average between 2-8 hours.

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Is GuardianHost going to perform the backups for my server?

No. Performing regular backups is the responsibility of our customers and is highly recommended.

If I have a server at GuardianHost and want to migrate to a new one, do I have to pay for both at the same time?

You can place the order for your new server at least 10 days before your current server...

How do I cancel my server?

Please submit a ticket and specify "cancellation" and the server in the subject....

Do you prorate if I cancel before my billing date?

No. Billing is done on a monthly cycle.

May I run my own name servers?

Yes. While we highly recommend using our name servers, if you have a specific need, we do not...