May I run my own name servers?

Yes. While we highly recommend using our name servers, if you have a specific need, we do not prevent customers from hosting their own.

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Do you prorate if I cancel before my billing date?

No. Billing is done on a monthly cycle.

When do I have to cancel my server if I do not wish to be billed again?

We need at least 72 hours notice in the form of a cancellation ticket submitted from your...

May I get more IP's from GuardianHost?

Yes. Submit a support ticket and select "Additional IP request" from the categories....

Is GuardianHost going to perform the backups for my server?

No. Performing regular backups is the responsibility of our customers and is highly recommended.

What TCP/UDP/ICMP traffic do you filter?

We filter a small number of ports in order to properly enforce our Acceptable Usage Policy and to...