What is the typical turnaround time for ticket requests?

We have a 24-hour guarantee for replies submitted via the ticketing system but it is typically a far more rapid process.

Was this answer helpful?

 Print this Article

Also Read

Do you have any monitoring systems in place to watch for DoS/DDoS, repetitive scans, etc, on your network?

Absolutely. We do monitor the network proactively to prevent any such attacks whenever possible....

When do I have to cancel my server if I do not wish to be billed again?

We need at least 72 hours notice in the form of a cancellation ticket submitted from your...

Do you cap or throttle the bandwidth on my server?

No. Each server is given a generous amount of bandwidth per month included in the plan, and can...

How long does an OS reload take?

Our guarantee is 24 - 48 hours but we average between 2-8 hours.

How are security patches handled?

Every server will have all the known security patches and safe OS patches applied before you gain...