What is the typical turnaround time for ticket requests?

We have a 24-hour guarantee for replies submitted via the ticketing system but it is typically a far more rapid process.

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How long does an OS reload take?

Our guarantee is 24 - 48 hours but we average between 2-8 hours.

Is GuardianHost going to perform the backups for my server?

No. Performing regular backups is the responsibility of our customers and is highly recommended.

Will GuardianHost install SSL (Secure Socket Layer) certificates on my server?

If you provide the SSL certificate, we are happy to install it for you via a paid support ticket.

What are the advantages of having a control panel?

Control panels were designed to make the lives of both the server administrator and the...

May I get more IP's from GuardianHost?

Yes. Submit a support ticket and select "Additional IP request" from the categories....