What is the typical turnaround time for ticket requests?

We have a 24-hour guarantee for replies submitted via the ticketing system but it is typically a far more rapid process.

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How long does an OS reload take?

Our guarantee is 24 - 48 hours but we average between 2-8 hours.

If I have a server at GuardianHost and want to migrate to a new one, do I have to pay for both at the same time?

You can place the order for your new server at least 10 days before your current server...

Do you prorate if I cancel before my billing date?

No. Billing is done on a monthly cycle.

Will GuardianHost install SSL (Secure Socket Layer) certificates on my server?

If you provide the SSL certificate, we are happy to install it for you via a paid support ticket.

When do I have to cancel my server if I do not wish to be billed again?

We need at least 72 hours notice in the form of a cancellation ticket submitted from your...