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Articles

Do you cap or throttle the bandwidth on my server? No. Each server is given a generous amount of bandwidth per month included in the plan, and can... Views: 245

Do you have any monitoring systems in place to watch for DoS/DDoS, repetitive scans, etc, on your network? Absolutely. We do monitor the network proactively to prevent any such attacks whenever possible.... Views: 136

Do you prorate if I cancel before my billing date? No. Billing is done on a monthly cycle. Views: 171

Do you support SPF records? Yes, SPF records are supported on our servers through the hosting control panel. If you are... Views: 133

Does GuardianHost have name servers for its customer's use? Yes. In addition, there is no cost to use our nameservers. Views: 141

How are security patches handled? Every server will have all the known security patches and safe OS patches applied before you gain... Views: 454

How do I cancel my server? Please submit a ticket and specify "cancellation" and the server in the subject.... Views: 151

How does GuardianHost detect intruders (hackers)? We utilize various forms of Network IDS and monitoring but the security of your server is the... Views: 147

How long does an OS reload take? Our guarantee is 24 - 48 hours but we average between 2-8 hours. Views: 138

If I have a server at GuardianHost and want to migrate to a new one, do I have to pay for both at the same time? You can place the order for your new server at least 10 days before your current server... Views: 143

Is GuardianHost going to perform the backups for my server? No. Performing regular backups is the responsibility of our customers and is highly recommended. Views: 152

Is there an overage rate if I exceed my allotted bandwidth? $.35 / GB Views: 130

May I get more IP's from GuardianHost? Yes. Submit a support ticket and select "Additional IP request" from the categories.... Views: 138

May I run my own name servers? Yes. While we highly recommend using our name servers, if you have a specific need, we do not... Views: 164

What are the advantages of having a control panel? Control panels were designed to make the lives of both the server administrator and the... Views: 149

What is the typical turnaround time for ticket requests? We have a 24-hour guarantee for replies submitted via the ticketing system but it is typically a... Views: 143

What TCP/UDP/ICMP traffic do you filter? We filter a small number of ports in order to properly enforce our Acceptable Usage Policy and to... Views: 143

When do I have to cancel my server if I do not wish to be billed again? We need at least 72 hours notice in the form of a cancellation ticket submitted from your... Views: 142

Will GuardianHost install SSL (Secure Socket Layer) certificates on my server? If you provide the SSL certificate, we are happy to install it for you via a paid support ticket. Views: 142