Website Upgrades

Sunday, March 16, 2014

We will be performing website upgrades to  today. We do not expect to interupt any of your support requests, however if for some reason you do experience problems contacting us, please email  and we will investigate any issues right away.

Ticket Reply via Email Error Resolved

Monday, August 12, 2013

It was brought to our attention that when replying to a ticket from us, our clients could receive a bounce message indicating a failure in our piping software to properly route the reply and add it to our ticket stream. We have corrected this problem and apologize for any inconvenience this may have caused. As always, thank you for being our valued customers.

ICANN Policy Updates and Privacy Protect Service Increase

Tuesday, August 6, 2013

ICANN has introduced a list of mandatory requirements around handling expired domain names per their Expired Registration Recovery Policy (ERRP).  Due to the forthcoming change in ICANN’s policy, the overhead costs of providing the Privacy Protect service will increase substantially. Starting soon, we will be charging an annual fee of $4.99 per domain name for our Privacy...

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Out of Cycle Updates Being Performed - UPDATED

Monday, January 14, 2013

Update: 01-14-2013 15:56 EST At this time this issue has been resolved. We have recently discovered a bug with a series of servers and are activiely patching them. The following servers have been effected by this patch.

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Scheduled Maintenance of Distribution Routers - July 24, 2012

Tuesday, July 24, 2012

We need to schedule a maintenance for July 24, 2012. During this window we will be upgrading the JUNOS version on our distribution routers. This upgrade is required to address a bug that we have encountered in the software version that these devices are currently running. We will be shifting traffic off of each router, upgrading the software on it, then shifting traffic back onto it....

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Updated Registrar on Record Notification

Wednesday, July 18, 2012

We are updating the registrar on record for domains registered with us and will be sending the following email to our customers within the next two weeks. This notification is required by ICANN's rules and policies. You can find more information here: This change has absolutely no impact on your Domain Names and there will...

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GHN Support System Maintenance

Saturday, July 14, 2012

We will be putting our support system into maintenance mode today (July 14, 2012) as we perform some routine tasks and upgrades to our systems. Should you need our support during this time, please email us at with your requests. Thank you for being an awesome GuardianHost Networks customer!

.UK Domain Name Registration Update

Tuesday, June 26, 2012

We will be migrating from our current system to an all New EPP System that offers a faster and more streamlined .UK Domain Name Registration and Transfer process, amongst many other features. In order to carry out this upgrade successfully, we have scheduled a downtime for the .UK EPP Migration on the June 26, 2012 at 08:30 UTC. You and your customers will not be able to Register,...

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Network Maintenance Scheduled for Virgina DC - April 13th

Wednesday, April 11, 2012

We have scheduled a network maintenance event on April 13th, 2012. Our Virginia data center will be undergoing maintenance on April 13th from 1am - 6am EST. The routers within the data center will be undergoing a code upgrade to fix a bug within the most current release of the router software. Although we do not foresee any issues, there will be 4 periods of brief latency and/or packet...

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Windows Servers Patched - Out of Band Update Applied

Sunday, March 18, 2012

We have recently patched all GHN Windows servers to address a concern revealed Tuesday regarding RDP services. We do not expect any down time as a result of this urgent patch however we will be cycling each server's front facing ports during their regular maintenance window. Information about this specific vulnerability is available here:...

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