Maintenance Window Scheduled - Cloud Platform

Thursday, October 2, 2014

If you are a GuardianHost Networks customer with cloud services in one of the following Cloud System Pods (Los Angeles, Toronto, or Portsmouth), we would like to notify you of  upcoming scheduled maintenance windows for the upgrade of these Cloud System Pods. This required maintenance will bring our cloud platform to a later version of the software in order to best support you, our...

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UPDATED - Hardware Issue Affecting Some Email Services

Thursday, April 24, 2014

05/04/2014 - UPDATE We anticipate re-enabling IMAP synching on Monday, 05-05-2014 at which point we will continue our process of restoring emails. 04/26/2014 - UPDATE We are disabling IMAP capabilities on some accounts that were effected to prevent devices exclusively using IMAP synch from returning an empty mailbox signal to the server and causing our restore process to fail. 04/24/2014...

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Website Upgrades

Sunday, March 16, 2014

We will be performing website upgrades to  today. We do not expect to interupt any of your support requests, however if for some reason you do experience problems contacting us, please email  and we will investigate any issues right away.

Ticket Reply via Email Error Resolved

Monday, August 12, 2013

It was brought to our attention that when replying to a ticket from us, our clients could receive a bounce message indicating a failure in our piping software to properly route the reply and add it to our ticket stream. We have corrected this problem and apologize for any inconvenience this may have caused. As always, thank you for being our valued customers.

ICANN Policy Updates and Privacy Protect Service Increase

Tuesday, August 6, 2013

ICANN has introduced a list of mandatory requirements around handling expired domain names per their Expired Registration Recovery Policy (ERRP).  Due to the forthcoming change in ICANN’s policy, the overhead costs of providing the Privacy Protect service will increase substantially. Starting soon, we will be charging an annual fee of $4.99 per domain name for our Privacy...

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Out of Cycle Updates Being Performed - UPDATED

Monday, January 14, 2013

Update: 01-14-2013 15:56 EST At this time this issue has been resolved. We have recently discovered a bug with a series of servers and are activiely patching them. The following servers have been effected by this patch.

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Scheduled Maintenance of Distribution Routers - July 24, 2012

Tuesday, July 24, 2012

We need to schedule a maintenance for July 24, 2012. During this window we will be upgrading the JUNOS version on our distribution routers. This upgrade is required to address a bug that we have encountered in the software version that these devices are currently running. We will be shifting traffic off of each router, upgrading the software on it, then shifting traffic back onto it....

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Updated Registrar on Record Notification

Wednesday, July 18, 2012

We are updating the registrar on record for domains registered with us and will be sending the following email to our customers within the next two weeks. This notification is required by ICANN's rules and policies. You can find more information here: This change has absolutely no impact on your Domain Names and there will...

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GHN Support System Maintenance

Saturday, July 14, 2012

We will be putting our support system into maintenance mode today (July 14, 2012) as we perform some routine tasks and upgrades to our systems. Should you need our support during this time, please email us at with your requests. Thank you for being an awesome GuardianHost Networks customer!

.UK Domain Name Registration Update

Tuesday, June 26, 2012

We will be migrating from our current system to an all New EPP System that offers a faster and more streamlined .UK Domain Name Registration and Transfer process, amongst many other features. In order to carry out this upgrade successfully, we have scheduled a downtime for the .UK EPP Migration on the June 26, 2012 at 08:30 UTC. You and your customers will not be able to Register,...

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